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Return Policy

THANKS FOR SHOPPING LEXI JADE'S!

If you are not 100% satisfied with your purchase, we will gladly issue store credit for the items. Returns must be postmarked by 14 business days of original purchase date.

YOU ARE ELIGIBLE FOR RETURN IF:

  • ITEM IS UNWORN, UNWASHED, + UNALTERED 
  • ITEM IS FREE OF STAINS, PET HAIR, + ODOR
  • ITEM WAS NOT MARKED FINAL SALE
  • YOU ARE INSIDE OF THE DATES FOR RETURNS LISTED ABOVE 

Items that are NOT ELIGIBLE FOR RETURNS include: sale items, door-busters, preorders, jewelry, swimwear, + accessories.

  • The customer is responsible for the return postage and we encourage you to use a shipping method that provides tracking information as Lexi Jade's will not be held responsible for any items lost in transit.
  • What to include in return package - MUST include order # and/or packing slip or return can not be processed.
  • Once we receive the return please allow up to 5 business days for your store credit to be processed.

ITEMS PURCHASED ON THE APP AND THROUGH THE FACEBOOK GROUP ARE NOT ELIGIBLE TO BE RETURNED TO ANY STOREFRONT LOCATION.

SHIP ALL RETURNS TO:

Lexi Jade's 

534 Alf Threet Road

Jamestown, TN 38556

IF YOU RECEIVE A DEFECTIVE ITEM:

please send photos and order information to lexijades@outlook.com within 48 hours of receiving the item, and our customer service team will get you taken care of!

 

 

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